Return Policy

We want you to be happy with your purchase!

Although we check all outgoing items for merchandise defects and damages prior to shipping, it is the buyer's responsibility to check the product upon arrival to ensure it is free of and damages or defects.  Damaged goods due to client's negligence or goods without their original tags will not be accepted for a return.

ALL RETURNS MUST BE APPROVED BY ROLA

Please note that we can only accept return requests within 5 days of receiving your order. In order to request a return, please take a picture of the damaged or wrong item. You may email the damaged or wrong item image and your order receipt wendy@dbijewel.com . If you have any questions regarding this process, please feel free to send email to us, we will be more than happy to assist you.

Please check here to download request form.