FAQ

How do I create an account?

Applying to create an account is easy, please check home page on top right side to get started! 

I made an online account, but I still can't log in/ it says I'm not activated?

Your account isn't activated until we verify your business. Most of our application processing takes up to 48 hours.

What are your minimums?

Our online minimum order is $1000 and free shipping.

Can you do customer design?

Yes! we have factory in China we can do your design, please send email to Wendy wendy@dbijewel.com

What should I do if I received a damaged or wrong item?

We are so sorry for this, we will return to you, please check return policy page.

I forgot my password, what do I do?

Please send your account name information email to us. wendy@dbijewel.com